FAQ2017-05-24T09:13:33+10:00

Frequently Asked Questions

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Do I need to bring basic pantry items?2016-04-07T16:19:03+10:00

We provide the basics for you. Salt, pepper, sugar, olive oil, tomato sauce, balsamic vinegar, soy sauce, glad wrap, aluminium foil, paper towel, tea bags, ground coffee for the plunger and some pods for the coffee machine.

What is your cancellation policy?2016-03-14T11:40:49+10:00

If you need to cancel your booking, your deposit is refundable provided we are advised of the cancellation more than 2 calendar months prior to the date of your booking.

How far is The Heavens from the village?2016-03-14T11:41:57+10:00

We are 6 kms from the shops, cafes and restaurants in the village, approx a 5 min drive.

What can we do in Kangaroo Valley?2016-03-14T11:42:18+10:00

With Morton National Park and Fitzroy Falls on our doorstep there are fantastic bushwalks in the area. Canoe down the Kangaroo River, go horse riding, dine out at one of our fantastic restaurants or cafes, check out our art galleries, have a drink at The Friendly Inn, get your photo taken at Hampden Bridge, have a massage in the privacy of your own cottage, go birdwatching or spotlighting for wildlife after dark, or, best of all,  lie on the deck of your cottage, relax and read a book. Find out more about Kangaroo Valley.

Do all of the cottages have a spa bath?2016-03-14T11:42:35+10:00

Every cottage has a spa bath.

Are there BBQ facilities?2016-03-14T11:43:04+10:00

There is a BBQ on the verandah of each cottage.

What are the differences between the cottages?2017-04-02T19:12:24+10:00

Our one bedroom cottages Aurora and Inanna have exactly the same layout. They are modern, architect-designed cottages.

Elysium has 2 queen bedrooms and is different to the other cottages. It is a more traditional style cottage.

What’s included in the breakfast hamper?2016-03-14T11:43:35+10:00

A breakfast hamper is provided for the first morning of our stay. This hamper consists of avocado, eggs freshly laid by our flock of free range hens and ducks, field mushrooms and gourmet tomatoes, natural muesli, home-baked crusty bread, oranges for you to juice, milk, butter and jams from The Treat Factory in Berry.

How do we organise a massage?2016-03-14T11:43:53+10:00

Please contact Pamper Me direct to book a massage in the privacy of your cottage.

Is there a portacot available for our baby?2017-05-24T09:13:33+10:00

There is a small charge for babies still in cots. A portable cot will be made up ready for your arrival and a high chair is available upon request in all of the cottages.

Is The Heavens pet friendly?2017-04-02T19:09:11+10:00

Unfortunately not. We highly recommend Valley Kennels to care for your pets while you stay in our cottages.